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Theatre 12

  • Wednesday
  • Thursday
    • Agnes Ruiz and Joe Lawson: Speaking in the Theatre 12

      11.45 - 12.15

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      11.00 - 11.30

      Agnes Ruiz and Joe Lawson - Imagine Exhibitions, Inc. and Rovio Entertainment Corporation

      The Power of Travelling Exhibitions: Increase Your Brand Awareness

      Traveling exhibitions can increase your brand awareness… and a branded exhibition is a fantastic way to attract a wider and new audience. Agnes will share Imagine Exhibitions’ experience in developing and operating branded traveling exhibitions, such as Angry Birds Universe. As Head of Content and Location Based Entertainment, Joe will share insights of how Rovio is evolving their location-based entertainment strategy and exploring traditional and non-traditional opportunities for Angry Birds.


      Lars Peter Thorup: Speaking in the Theatre 12

      11.45 - 12.15

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      11.45 - 12.15

      Lars Peter Thorup - NaviPartner

      3 Loyalty Programs That Work and 3 That Don’t!

      Dive into the opportunities in offering loyalty options for your recurring guests. How do you actively engage your guest and members and benefit from them revisiting your attraction. Learn about the approaches some of NaviPartner’s customers took, and discover what worked, and what didn’t.


      Graham David: Speaking in the Theatre 12

      11.45 - 12.15

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      12.30 - 13.00

      Graham David - Blue Beetle

      Better Customer Experience Through Better Employee Engagement


      David Livermore: Speaking in the Theatre 12

      11.45 - 12.15

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      13.15 - 13.45

      David Livermore - AccessAble

      Accessibility – niche or not? Improve accessibility = improve customer journey

      Learn about the scale of those impacted by accessibility requirements across the UK. I’ll share the results of the national ‘Accessibility and You’ survey conducted at the end of 2018 – highlighting the impact of accessibility on people’s everyday lives. Find out more about the Purple Pound, and how AcccessAble is inspiring people to explore, to move away from the same, restricted places each time. Discover examples of best practice from organisations who have changed their approach to accessibility, and learn how you can make a difference.


      Andy White: Speaking in the Theatre 12

      11.45 - 12.15

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      14.00 - 14.30

      Andy White - Andy White Creative Ltd

      The Secrets of Attraction Design – Revealed!

      Are you looking to create a new visitor attraction, or enhance an existing one? Do you need some great ideas to increase revenue, and keep your visitors coming back for more? We’ll show you how it’s done! Andy White explains the benefits of Themed Entertainment design for Visitor Attractions and the importance of delivering great Guest Experiences.


      Victoria Rooke: Speaking in the Theatre 12

      11.45 - 12.15

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      14.45 - 15.15

      Victoria Rooke - Magenta Star Ltd

      Excuse me … I think you may have forgotten your customer?

      We all want to be able to create magical experiences but how can you do that when you also want to focus on average spend? Hard sell is a thing of the past- we believe in training retail staff to be engaging, entertaining and have more fun. Our new method towards selling photos at attractions is unlocking marketing potential and taking the stress out of additional revenue. Want to shake things up? This seminar could be for you!